Customer Service Center - Quick Guide

Customer Service Center

Privacy Policy

We are committed to respecting and protecting the information and privacy of all visitors and customers.

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Return & Replacement Policy

Online shopping is quickly becoming the common choice for many of us and that is why we are constantly working on improving your online shopping experience. From time to time you may be faced with a purchase that you were not completely satisfied with or perhaps came damaged. This section of our website explains the details of our return process as well as information on how to get replacements for damaged goods.

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Cancellation Policy

Cancellations can be requested via our customer service center. We make cancellation requests on a best efforts basis with the manufacturers. If you wish to cancel your order, please contact us as quickly as possible so that we may try to stop your order before it ships.

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Lowest Price Guarantee

If you find a lower price, anywhere else on the Internet, on a new identical item, just show us the lower price when you buy the item from our site or within 14 days after your purchase—and we'll honor the lowest price.

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Extended Warranty

Buy with confidence knowing that we stand behind the products that we sell. Due to our relationship with our manufacturers and because of the confidence we have in the quality of their products, we will provide an extra year of warranty on top of the standard manufacturer's warranty for this selected brand.

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Open Box Policy

OpenBox products are products in guaranteed good-working condition that have been either previously returned to our warehouse or where the factory seal has been broken before or after arrival. These products have been inspected by our warehouse staff and have been deemed to be in re-saleable condition.

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About Us

On-line and growing since 2000, we are committed to providing unparalleled service and overall value to our customers. Our company’s foundation is based upon our single-minded focus and expertise in lighting – providing our customers with the highest-quality traditional and contemporary lighting and unique lamps and light fixtures. Our focus is backed by over 40 years of lighting and e-commerce industry experience.

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